Business Process Services
MORTGAGE SERVICING
Deliver Accurate, Compliant, Borrower-Focused Servicing at Scale
Mortgage servicers face increasing regulatory oversight, rising costs, and heightened borrower expectations. Consolidated Analytics delivers Mortgage Servicing Business Process Solutions that strengthen operational accuracy while enhancing borrower experience.
Account Maintenance & Product Management
We support high-volume and specialized servicing workflows with precision and accuracy.
Services include:
- Borrower demographic updates
- Product modifications and corrections
- Loss draft administration
- Subordination request processing
- Account corrections and year-end adjustments
- Hazard insurance processing and policy management
Research Services & Resolution Excellence
Our teams resolve complex borrower inquiries promptly and in compliance with regulations.
Services include:
- Escalation and complaint management
- Credit dispute research and resolution
- Transactional payment research
- Refund research and processing
Quality Control & Compliance Monitoring
We ensure consistent servicing quality through structured monitoring programs.
Services include:
- ARM loan audits
- Escrow setup QC
- Call monitoring programs
- Email response quality reviews
Comprehensive Escrow Management
End-to-end escrow administration aligned with RESPA requirements.
Services include:
- Escrow setup and initial calculations
- Shortage/surplus research and analysis
- Ongoing monitoring and disbursement processing
Fewer Errors. Stronger Compliance. Better Borrower Experience.
Mortgage servicing doesn’t have to mean higher risk or heavier operational lift. Our servicing business process solutions help you manage complexity at scale—reducing errors, strengthening compliance, and delivering the responsive, accurate service today’s borrowers expect.