Consulting and Advisory
DIGITAL TRANSFORMATION
Technology to Better Serve Customers and Improve Efficiencies
Emerging technologies drive efficiency and connectivity. By embracing technology solutions, lenders and servicers are positioned to deliver a seamless customer experience, improve operational efficiency, and achieve competitive advantage. We help you prepare your operating models for digital transformation (DX) and prioritize technologies based on your unique business needs.
Breaking Down Transformation into Achievable Milestones
Mortgage lenders and servicers often avoid the concept of “digital transformation,” assuming that all transformation efforts lead to excessively high costs and never-ending projects.
At Consolidated Analytics, we approach digital transformation differently. We provide thorough and practical analysis, roadmaps, plans, and execution details to ensure your initiatives are achievable. By breaking digital transformation projects down into realistic and reasonable steps, we help you achieve goals on time and within budget.
Design, Develop, and Advance Your Digital Mortgage Capabilities
Mortgage businesses use digital capabilities to create efficiencies across people, processes, technology, and data. We evaluate your organization’s technical and operational capabilities to identify immediate and long-term opportunities. Our digital transformation solution combines our expert process solutions with system analysis, process automation road mapping, and risk and compliance to ensure our team has all the pieces to execute efficiently.
Thorough Analysis
We conduct a thorough operational and technical analysis to identify current and future state, capabilities, existing technology solutions, capacity, functional gaps, compliance requirements, and resource skills.
Realistic Roadmap
We develop a detailed process and automation roadmap that identifies areas for improvement and establishes specifics that enable you to reach transformation goals without interrupting operations.
Bottom-Up Project Plan
We strategically analyze transformation opportunities and risks with the end objective in mind. We also deliver task-level cost analysis to prioritize projects based on bottom-line impact and customer experience enhancements.
Solutions that Automate and Advance
We know that digital transformation is defined differently, depending on the digital maturity of your lending or servicing operation. We work with your stakeholders, operations, and process experts, and technology teams to implement the right solutions that will advance your business forward, including:
STP expedites transaction cycle times and ensures compliance by streamlining processes and reducing redundancies and manual tasks. We evaluate your business processes and platforms to identify needs for Straight-Through Processing and opportunities for a more seamless operation.
By leveraging intelligent scanning and data extraction or utilizing the next generation of computer vision, we help you improve scanning accuracy and integrate the data directly into intelligent workflows.
We help you develop a master data management (MDM) strategy and deploy analytics surrounding mortgage data to drive innovative workflow and bottom-line impact.
Using a task-oriented, intelligent workflow, we keep loans on the optimal fulfillment path. We analyze your existing lending or servicing workflow to develop a more intelligent and intuitive workflow.
RPA allows us to significantly boost efficiencies by applying rules-based, task-level automation to identify and resolve manual bottlenecks in the mortgage process.
Leveraging BMP and DMN, your business has a foundation for better case management and structured decision logic to improve workflow and process automation.
Mortgage lenders and servicers can utilize AI, ML, and Blockchain in many ways, but these require careful evaluation in the context of your business. We help assess your unique business needs and identify realistic and applicable solutions that drive achievable improvements.