Consulting and Advisory
DIGITAL TRANSFORMATION
Using Today’s Technology to Better Serve Customers and Improve Efficiencies
In the mortgage industry, the advent of emerging technologies presents a significant opportunity to drive greater technology and service connectivity. By embracing digital technology solutions, lenders and servicers are well-positioned to deliver a frictionless customer experience, improve operational efficiency, and achieve competitive advantage. We help you prepare your operating models for digital transformation (DX) and prioritize optimal technologies based on your unique business needs.
Breaking Down Transformation into Achievable Milestones
Mortgage lenders and servicers facing budget and resource constraints often have an aversion to the concept of “digital transformation” under the presumption that all transformation efforts lead to excessively high costs and never-ending projects.
At Consolidated Analytics, we approach digital transformation differently. We provide thorough, thoughtful, and practical analyses, roadmaps, plans, and execution details to ensure that your digital initiatives are achievable and grounded in reality. By breaking digital transformation projects down into realistic and practical steps, we help you achieve your business vision on-time and within budget.
Design, Develop and Advance Your Digital Mortgage Capabilities
Across the entire mortgage spectrum, mortgage businesses use digital capabilities to create efficiencies across people, process, technology, and data. We evaluate your organization’s technical and operational capabilities to identify both immediate and long-term opportunities. Our digital transformation solution combines our expert process solutions with system analyses, process automation road mapping, and risk and compliance to ensure that our transformation team has all the required pieces to execute efficiently.
Thorough Analyses
We conduct a thorough operational and technical analysis to identify current and future state, capabilities, existing technology solutions, capacity, functional gaps, compliance requirements, and resource skills.
Realistic Roadmap
We develop a detailed process and automation roadmap that identifies areas for optimization and establishes specific projects and solutions that enable you to reach digital transformation goals without interrupting operations.
Bottom-Up Project Plan
We strategically analyze digital transformation opportunities and risks with the end objective in mind while also delivering task-level cost analysis to prioritize recommended projects based on bottom-line impact and customer experience enhancements.
Solutions that Automate and Advance
We know that the concept of digital transformation is defined differently, depending on the digital maturity of your lending or servicing operation. We work with your stakeholders, operations and process experts, and technology teams to implement the right solutions that will advance your business forward, including:
STP expedites transaction cycle times and ensures compliance by streamlining processes, reducing redundancies, and manual tasks. We evaluate your business processes and platforms to identify needs for Straight-Through Processing and opportunities for a more seamless operation.
By leveraging intelligent scanning and data extraction or utilizing the next generation of computer vision, we help you improve scanning accuracy and integrate the data directly into smart workflows.
We help you develop a master data management (MDM) strategy and deploy analytics surrounding mortgage data to drive smart workflow and bottom-line impact.
Using a task-oriented, smart workflow, you can keep loans on the optimal fulfillment path. We analyze your existing lending or servicing workflow to develop a more intelligent and intuitive workflow that business users can confidently embrace.
RPA allows our mortgage business to significantly boost efficiencies by applying rules-based, task-level automation to identify and resolve manual bottlenecks in the mortgage process.
Leveraging BMP and DMN, we provide your business with a foundation for better case management and structured decision logic to improve workflow and process automation.
There is a range of ways mortgage lenders and servicers can utilize AI, ML, and Blockchain but these require careful evaluation in the context of your business. We help assess your unique business needs and identify realistic and applicable solutions that drive achievable improvements.